1. Introduction
This Refund Policy explains the general conditions applicable to payments made for CreateLK Academy courses and services.
By purchasing a paid service, you acknowledge that you have reviewed this Refund Policy together with our Terms & Conditions and Payment Policy.
2. Free Lesson
Lesson 1 of the 100-Lesson Spoken English Course is offered free of charge.
Users are encouraged to review the free lesson and understand the course format before making a paid purchase.
3. Paid Course Access
After successful payment, access to the applicable paid course or service may be activated for the purchasing account.
Once digital course access has been provided, refund eligibility may be limited because digital educational content can be accessed immediately.
4. Refund Eligibility
A refund may be considered in circumstances such as:
- A duplicate payment was made accidentally.
- A payment was successfully completed but the purchased service was not provided due to a technical problem.
- A payment was incorrectly charged due to a verified technical or administrative error.
- Another circumstance is determined by CreateLK Academy to justify a refund.
5. Non-Refundable Circumstances
A refund may normally not be available when:
- The user has already received and used substantial digital course content.
- The user simply changes their mind after purchasing and accessing the course.
- The account has been used to access paid lessons or other digital benefits.
- The user does not complete the course.
- The user does not use the service during the available access period.
6. Duplicate Payments
If you believe that you have accidentally made the same payment more than once, please contact us as soon as possible.
After verification, an eligible duplicate payment may be refunded through the applicable payment method or another reasonable method.
7. Technical Problems
If payment was completed but you cannot access the purchased service because of a technical problem, please contact support before requesting a refund.
We may first attempt to restore your access or correct the technical problem.
8. Refund Request Process
To request a refund, contact CreateLK Academy support and provide:
- Your name.
- Account or contact information.
- Payment or transaction reference.
- Date of payment.
- Reason for the refund request.
- Any relevant supporting information.
9. Refund Review
Refund requests may be reviewed individually. We may verify the payment, account activity, course access and reason for the request before making a decision.
Additional information may be requested when necessary to verify the transaction.
10. Refund Method
Where a refund is approved, we will generally attempt to return the eligible amount using the original payment method or another appropriate method where necessary.
The time required for the refunded amount to appear may depend on the payment provider or financial institution.
11. Payment Provider Processing
If a third-party payment provider processes the original transaction or refund, its processing procedures and timelines may also apply.
CreateLK Academy cannot control processing times imposed by external banks or payment providers.
12. Fraudulent or Unauthorized Transactions
If you believe that a payment was made without your authorization, contact us immediately and, where appropriate, contact your bank or payment provider.
Transactions suspected of fraud may be reviewed before any refund or account action is taken.
13. Cancellation
If a subscription or recurring service is introduced, cancellation rules may depend on the specific service and payment arrangement shown at the time of purchase.
Cancelling future access does not automatically create a right to a refund for a payment that has already been processed.
14. Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes to our services, payment arrangements or applicable requirements.
The updated policy will be published on this page with a revised effective date where appropriate.
15. Contact Us
If you have a question about a payment, refund request or course access issue, please contact CreateLK Academy support.