1. Introduction
This Payment Policy explains the general payment terms applicable to paid services offered by CreateLK Academy.
Please review this policy before completing a purchase.
2. Course Pricing
Prices for paid courses, memberships or other services will be displayed on the relevant CreateLK Academy page before payment.
Unless otherwise stated, prices are displayed in Sri Lankan Rupees (LKR).
3. Free Lesson
Lesson 1 of the 100-Lesson Spoken English Course is provided free of charge.
The free lesson allows users to understand the course structure and learning format before deciding whether to purchase additional access.
4. Payment Methods
Available payment methods will be displayed during the applicable payment process.
Payment methods may include third-party payment providers, bank-based services or other payment methods supported by CreateLK Academy at the time of purchase.
Available payment options may change without notice.
5. Payment Authorization
By submitting a payment, you confirm that:
- The information provided for the transaction is accurate.
- You are authorized to use the selected payment method.
- You understand what service or course you are purchasing.
- You have reviewed the applicable terms, refund policy and payment information.
6. Payment Confirmation
A payment is considered successful only after confirmation is received from the applicable payment provider or transaction system.
A pending, failed, cancelled or reversed transaction does not automatically provide access to paid course content.
7. Course Access After Payment
After successful payment, access to the applicable paid service may be activated for the account associated with the transaction.
Activation time may vary depending on the payment method and technical processing.
8. Failed Payments
If a payment fails, is declined or expires, paid course access may not be activated.
If money appears to have been deducted despite a failed transaction, please contact support with the transaction details so that the payment can be investigated.
9. Duplicate Payments
Please avoid submitting repeated payments while a previous transaction is still processing.
If you accidentally make a duplicate payment, contact support as soon as possible.
Verified duplicate payments may be reviewed according to the Refund Policy.
10. Payment Security
Payment information may be handled by the applicable payment provider.
CreateLK Academy does not intend to request complete payment-card information through ordinary WhatsApp messages, email messages or other unofficial communication channels.
11. Third-Party Payment Providers
Some transactions may be processed by external payment providers.
Such providers may have their own terms, privacy policies, verification procedures, processing fees and transaction timelines.
Users should review the applicable provider's terms when completing a transaction.
12. Taxes and Additional Charges
Where applicable, taxes, bank charges, payment-provider fees or other transaction charges may apply.
Any applicable additional charge that is known at the time of purchase should be presented through the relevant payment process.
13. Promotional Prices
CreateLK Academy may occasionally provide discounts, promotional prices or special offers.
Promotional conditions, eligibility and validity periods will be stated with the applicable offer.
Unless explicitly stated otherwise, promotions cannot be combined.
14. Unauthorized Transactions
If you believe a transaction was made without your authorization, contact your bank or payment provider immediately and contact CreateLK Academy support.
We may request transaction information needed to investigate the issue.
15. Refunds
Refund requests are handled according to the CreateLK Academy Refund Policy.
A payment being successfully completed does not automatically guarantee a refund.
16. Subscription or Recurring Payments
If CreateLK Academy introduces subscription or recurring payment services, the applicable recurring price, billing frequency and cancellation terms will be displayed before enrollment.
A recurring payment may continue until the applicable subscription is cancelled according to the stated cancellation process.
17. Payment Records
We may retain transaction information needed for accounting, customer support, dispute resolution, fraud prevention and legal or administrative requirements.
18. Changes to This Payment Policy
CreateLK Academy may update this Payment Policy when payment methods, pricing structures, services or applicable requirements change.
The updated version will be published on this page with a revised effective date where appropriate.
19. Contact Us
For payment questions, transaction problems, course-access issues or payment verification, please contact CreateLK Academy support.