Privacy Policy
1. Introduction
CreateLK Academy respects your privacy. This Privacy Policy explains what information may be collected when you use our website and 100-Lesson Spoken English Course, how that information may be used, and how we work to protect it.
2. Information We Collect
Depending on how you use the website, we may collect:
- Name or display name.
- Email address.
- Login and account information.
- Learning progress and completed lessons.
- Course and membership information.
- Payment-related information submitted for verification.
- Payment slips or transaction evidence submitted for manual payment verification.
- Messages or information you provide when contacting support.
- Technical information required for the operation and security of the website.
3. How We Use Information
We may use collected information to create and manage user accounts, provide access to the 100-Lesson Spoken English Course, record learning progress, verify Premium payments, provide customer support, improve our services, maintain website security, and communicate important service-related information.
4. Learning Progress
Your lesson progress may be stored so that you can continue your learning from your previous position. This may include completed lessons, lesson activity, and other information required to provide the learning service.
5. Payment Information
For manual bank transfers, users may be asked to submit payment slips or transaction information for verification. Payment information is used only as reasonably necessary to verify payments, activate membership, maintain transaction records, and provide support.
CreateLK Academy does not intentionally request or store your full bank card password, ATM PIN, online banking password, or other confidential banking credentials.
6. Cookies and Local Storage
The website may use cookies, browser storage, or local storage to support functions such as login sessions, preferences, learning progress, security, and website functionality.
7. Third-Party Services
Some website functions may use third-party services such as payment providers, hosting providers, analytics services, authentication services, or other technical service providers. These providers may process information according to their own privacy policies and applicable laws.
8. Information Sharing
CreateLK Academy does not sell your personal information. Information may be shared with service providers when reasonably necessary to operate the website, process payments, provide technical services, maintain security, or comply with legal obligations.
9. Data Security
We take reasonable technical and organizational measures to protect information from unauthorized access, misuse, alteration, disclosure, or loss. However, no internet-based service can guarantee absolute security.
10. Data Retention
We may retain account, learning, membership, payment verification, and support information for as long as reasonably necessary to provide the service, maintain appropriate business and transaction records, resolve disputes, prevent fraud, comply with legal obligations, or protect our rights.
11. Your Choices
You may contact CreateLK Academy regarding your account information or privacy questions. Where applicable, you may request correction or deletion of personal information, subject to legal, security, and legitimate business requirements.
12. Children's Privacy
CreateLK Academy is an educational service. Parents or guardians should supervise children's use of online services where appropriate. We do not knowingly collect personal information from children in violation of applicable privacy laws.
13. Changes to This Policy
CreateLK Academy may update this Privacy Policy when necessary. Any updated version will be published on this page with a revised “Last updated” date.
14. Contact
If you have questions about this Privacy Policy or how your information is handled, please contact CreateLK Academy through the contact information provided on our website.